erek 21 Platform Privacy Notice

This page describes what we collect when you use erek 21 and how we keep that data protected. We understand that privacy matters – your personal information, payment details, and account history are sensitive. We treat them with the same care we apply to our own systems.

We at erek 21 collect data only for legitimate operational reasons: account verification, payment processing, fraud prevention, and legal compliance. We do not sell your information to advertisers or data brokers. We do not use your account history for profiling or targeted marketing beyond our own platform. Our servers may sit outside your immediate jurisdiction, but your data remains encrypted and access-controlled at all times.

Read this notice carefully. It explains what we collect, how long we keep it, who can access it, and what rights you have. If you have questions about our privacy practices, contact our support team via in-app chat, email, or – for tier-2+ members – our Telegram channels. We respond to privacy inquiries within 5 business days.

What Data We Collect at erek 21

When you register an account at erek 21, we collect your full name, email address, phone number, and date of birth. This information identifies you uniquely and enables us to deliver account statements, security alerts, and promotional messages to the correct person.

During identity verification, we ask you to upload a government-issued ID (such as a KTP) and proof of address (a utility bill or bank statement). We use these documents to confirm your legal name, date of birth, and residential address. We do not retain image files permanently – after verification completes, we store only the verified facts (name, DOB, address) in our database.

We collect transaction data for every deposit, withdrawal, and wager. This includes the date, time, amount, payment method used (e.g., DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank virtual account), recipient or sender details, and the outcome (approved, pending, or declined). We retain transaction data for seven years to comply with anti-money-laundering and financial-reporting regulations.

We encrypt sensitive data in transit and at rest.

Your password is never stored in plain text. Payment card and e-wallet credentials are tokenized – we do not see your full card number or e-wallet secret. All communication between your device and our servers uses industry-standard encryption (TLS 1.2 or higher).

We also collect your device information: your operating system, browser type, IP address, and unique device identifiers. This data helps us detect fraud, prevent account takeover, and troubleshoot technical issues. We use this information to flag unusual login patterns (e.g., a sudden login from a different country) and alert you if we detect suspicious activity.

We collect gameplay data – which games you play, how often you wager, your tier status, and your account balance. This information is used to calculate your weekly cashback, determine your tier progression, and ensure accurate settlement of bets. We do not share raw gameplay data with third parties – it remains internal to erek 21 for operational and compliance purposes.

How We Use Your Data

We at erek 21 use your personal data for the following purposes:

  • Account management: Creating and maintaining your account, processing your logins, and managing your profile settings.
  • Payment processing: Facilitating deposits and withdrawals through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. We share your transaction details with our payment processors and banks only to the extent needed to complete the transaction.
  • Fraud prevention: Detecting and preventing unauthorized access, account takeover, and financial crimes. We may flag accounts for manual review if we detect suspicious patterns.
  • Legal compliance: Complying with anti-money-laundering (AML), know-your-customer (KYC), and taxation regulations. We may be required to disclose account information to government authorities in response to legal requests.
  • Customer support: Responding to your inquiries, resolving disputes, and investigating complaints. Our support team accesses your account history to assist you effectively.
  • Marketing (where permitted): Sending you promotional messages about erek 21 offers, new game releases, or seasonal events. You can opt out of marketing messages at any time via your account preferences.

Third-Party Data Processors

Our erek 21 platform relies on third-party service providers. We share your data only with processors who have agreed to protect it under strict contracts. These include:

  • Payment processors: Our partners who facilitate online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers. They see your name, account number, and transaction amounts – only what is necessary to process payments.
  • Hosting providers: Cloud infrastructure companies that store our databases and run our servers. They have no access to your personal data without authorization.
  • Identity verification vendors: Third-party services that validate your government ID and proof of address. These services use optical character recognition and database matching to verify your identity, then delete the image files after verification completes.
  • Analytics providers: We may use third-party analytics to understand how users interact with our platform. This data is aggregated (not tied to individual users) and used only for platform improvement.
  • Compliance and AML providers: Specialists who help us detect money laundering and terrorist financing risks. They receive transaction data and perform screening against global sanctions lists.

We do not allow third parties to use your data for their own purposes. Any processor that handles your information must sign a data processing agreement and comply with data protection law.

Privacy at erek 21 is not a checkbox – it is a core commitment woven into how we build and operate our platform.

erek 21 privacy team

How Long We Keep Your Data

We retain your personal data (name, email, phone, date of birth, ID verification details) for as long as your account remains active, plus one additional year after closure. This allows us to respond to disputes, verify refunds, and comply with any outstanding legal obligations.

We retain transaction data for seven years. This is required by anti-money-laundering regulations and financial reporting laws in most jurisdictions. Even if your account is closed, we keep transaction records for this full period.

We retain device and login information (IP addresses, browser fingerprints, login timestamps) for 90 days. This helps us investigate unauthorized access attempts and improve our fraud detection system. After 90 days, this data is automatically deleted.

If you request account deletion, we anonymize your personal data but may retain aggregated, non-identifiable gameplay statistics for platform analytics. We also retain records needed for legal compliance (such as transaction history) as required by law, even after your account is deleted.

Your Rights Under Our erek 21 Privacy Policy

You have the right to request access to your personal data. Submit a request to our support team and we will provide a copy of all data we hold about you, typically within 10 business days.

You have the right to request correction if any information is inaccurate. If your address has changed or your phone number is outdated, contact support and we will update your account immediately.

You have the right to request deletion of your account and associated data. Upon request, we close your account and delete personal information (name, email, phone, ID details) after one year. Transaction data is retained only as required by law.

You have the right to opt out of marketing communications. Every promotional email includes an unsubscribe link. You can also disable marketing messages in your account settings.

You have the right to data portability – we can provide your account data in a portable format (such as CSV) upon request, allowing you to transfer it to another service.

Cookies and Tracking Technologies

Our erek 21 platform uses cookies to enhance your experience. Session cookies maintain your login state while you browse – they expire when you close your browser. Persistent cookies remember your preferences (language, time zone) across multiple visits – they remain for up to one year.

We use analytics cookies to understand how users interact with our platform: which pages are visited most, how long users spend on each section, and where users encounter errors. This data is aggregated and does not identify individuals. You can disable analytics cookies through your browser settings without affecting platform functionality.

We do not use tracking pixels or third-party cookies for advertising. Our cookies serve only operational and internal analytics purposes. If you disable cookies, you can still access erek 21, but some features (like automatic login) may not work.

International Data Transfers

We at erek 21 may store your data on servers located outside Indonesia. Your data may be processed in multiple countries as part of our global infrastructure. However, regardless of where data is stored, we apply the same encryption and access controls. Your data remains protected under our privacy commitments regardless of jurisdiction.

We do not transfer data to countries without adequate data protection unless you give explicit consent or it is necessary for service delivery (such as payment processing through international banks).

Contact Us About Privacy

If you have questions about our privacy practices, want to exercise your rights, or believe we have mishandled your data, contact our support team. We respond to privacy inquiries within 5 business days. You can also escalate concerns to our data protection officer if you believe we have breached our obligations.

Users in Jakarta, Surabaya, Bandung, Medan, and Semarang – or anywhere else – have the same privacy rights and the same response timelines. Geography does not determine the level of care we apply to your data.

Changes to This Privacy Notice

We may update this privacy notice as our services evolve or as regulations change. Material changes will be announced via email and in-app notification at least 30 days before taking effect. Your continued use of erek 21 after the effective date of any update constitutes acceptance of the revised notice. If you do not accept any changes, you may request account closure.

Summary – Privacy at erek 21

We collect only the data needed to operate erek 21 safely and compliantly. We encrypt sensitive information, limit access to authorized personnel, and retain data only as long as necessary. We do not sell your information. We respect your rights to access, correct, and delete your data. We are transparent about how we use your information and who we share it with.

Your privacy is not negotiable. When you trust us with your personal information and financial data, we honor that trust by treating it with the highest standard of care and protection.

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